Question that FAQ is common in

About the location

Q

Where is the nearest station of SHIBUYA CAST.?

  • From Tokyo Metro Hanzomon Line, Fukutoshin Line Tokyu Toyoko Line, Denentoshi Line "Shibuya Station" Exit B1 a 2-minute walk
  • From Tokyo Metro Hanzomon Line, Fukutoshin Line Tokyu Toyoko Line, Denentoshi Line "Shibuya Station" Exit B1 a 2-minute walk
  • From JR Yamanote Line, Saikyo Line, Shonan-Shinjuku Line Tokyo Metro Ginza Line "Shibuya Station" Miyamasuzaka Exit a 7-minute walk
  • From the Keio Inokashira Line "Shibuya Station" Mark City front Exit a 9-minute walk
  • From Tokyo Metro Chiyoda Line, Fukutoshin Line "Meiji Jingumae <Harajuku> station" Exit B5 a 9-minute walk
  • From Tokyo Metro Ginza Line, Chiyoda Line, Hanzomon Line "Omotesando Station" Exit A1 a 12-minute walk


For more details, please see "ACCESS".

About facility

Q

What does SHIBUYA CAST. have?

    SHIBUYA CAST. is compound facility where various uses gather. Share office is on store and SPACE, 1.2 floor on groundfloor [the first floor under the ground] (Meiji Dori and the level) and the first floor (Mitake Park branch road road and the level). And it is on the second to the twelfth floor, and offices are on the thirteenth to the 16th floor, and there is lease house.


    For more details, please see "FLOOR".

Q

Please tell business hours, closed days.

Business hours vary according to facilities. You can see the details of each facility from "FLOOR".

Q

Is there a parking lot?

Yes, there is. For details, please see "notice> of parking lot".

Q

Is there a parking space for bicycles?

    There is not bicycle parking lot in our building.

Q

Is there a carriage entrance?

There is not carriage porch in our building.

Q

Can a bus (for group visitors) park?

There are not bus parking lot and bus stop of bus for party traveler in our building.

About service

Q

Is there ATM?

Groundfloor Tokyu Store Chain foods station is inner.

Q

Please tell available credit card.

As available card varies according to stores, as for the details, please see "SHOP".

Q

Are there facilities such as the nursing rooms?

There is not the nursing room in our building.

Q

Where is AED?

It is in disaster prevention center and groundfloor multi-purpose hall.

Q

Is there smoking area?

It is in groundfloor.

Q

Is companion of pet possible?

In building outward appearance part, open space accessible to anyone, we put reed and can stroll in passage.
In other halls, we use cages, and I would like consideration to other customers.
※Guide dog, service dog, deaf person's dog can be accompanied by the hall.
※Store is based on rule of each shop.

Q

Where should thing left behind, lost article refer to?

Please contact disaster prevention center (03-5778-9178).

Q

Is there Wi-Fi?

Yes, we offer Wi-Fi free in hall.
You register e-mail address of customer, and please use.
※The use time: Once 60 minutes

About parking lot

Q

What is the maximum parking fee?

It is inner business hours of the day of the parking (7:00-23:00) and is usually car 2,000 yen, high roof car 2,500 yen and structure doing at the upper limit of parking rate. In addition, normal rate of 300 yen/30 minutes is added when it is past 23:00 of the day of the parking.
(Please note that you cannot enter or leave the parking lot outside the opening hours.)

Q

Rate does not change even if we put parking service ticket.

Payment amount of money may not change even if we use parking service ticket at the time of the biggest rate adaptation for discount at time.

Q

What kind of vehicles are not allowed?

Some vehicles are not allowed even when they are within the size limits. Sorry for your inconvenience, but I would like inquiry beforehand to SHIBUYA CAST. parking management room (03-5778-3400).

Q

Where is store targeted for parking service?

Having parking service or not varies according to each store. For more details, please refer to each store or parking management room.

About the use of each facility

Q

Please tell application method to share office.

About application to share office, please see "share office official page".

Q

Is other than office user available to cafes adding to share office, too?

Yes, it is available. For details, please see from "SHARED OFFICE & CAFE".

Q

Please tell entering method to house.

About entering method to house, please see "SHIBUYA CAST. APARTMENT official page".

Q

Please tell usage of service apartment.

About entering method to house, please see "SHIBUYA CAST. APARTMENT official page".

Q

Please tell method to hold event in SPACE, GARDEN.

About held method of event, please see "GARDEN" "SPACE".

Q

Please tell participation in event application method.

As application method varies according to events, please see each detailed page.

Other questions

Q

Do you mail information magazine in brochure and hall?

We do not send pamphlets or newsletters.